Privacy Policy
At Emirates Mobile Hub, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information collected through our online platform. By using our site or services, you agree to the collection and use of your information in accordance with this policy.
Information We Collect
We collect information to provide and improve our services to you. The types of information we may collect include:
Personal Information: Information you voluntarily provide to us when using our services, such as your name, address, phone number, email address, and payment information when making a purchase or service request.
Device Information: Information about the device you use to access our service, including IP address, device type, operating system, browser type, unique device identifiers, and mobile network information.
Usage Data: Information about how you access and use our site, such as the pages you visit, the time spent on those pages, actions taken (like clicking buttons or submitting forms), and referring URLs.
Transaction Information: Details about your purchases, repairs, trade-ins, or other transactions made through our service.
Location Information: We may collect general location information derived from your IP address.
How We Collect Information
We collect information through various methods:
Direct Interactions: Information you provide directly when you create an account, fill out forms, communicate with us, or make a purchase.
Automated Technologies: Information collected automatically as you navigate through our site using cookies, web beacons, and other tracking technologies.
Third Parties: We may receive information from third parties, such as business partners or service providers, consistent with this policy.
How We Use Your Information
We use the information we collect for various purposes, including:
To provide and maintain our services, including processing transactions and fulfilling your requests for products or services.
To improve, personalize, and expand our services and offerings.
To communicate with you, including responding to your inquiries, providing customer support, and sending service-related notifications.
To send you promotional or marketing communications, where permitted by law or with your consent.
To understand how you use our service and for analytical purposes, such as monitoring usage and activity trends.
To detect, prevent, and address technical issues, fraud, or security concerns.
To comply with legal obligations and enforce our terms and conditions.
Lawful Basis for Processing
We process your personal information based on several lawful grounds:
Performance of a contract: When processing is necessary to fulfill a contract with you, such as processing an order or providing a repair service.
Your consent: When you have given us clear consent to process your personal information for a specific purpose.
Legal obligation: When processing is necessary to comply with a legal requirement.
Legitimate interests: When processing is necessary for our legitimate interests or those of a third party, provided these are not overridden by your fundamental rights and interests.
Disclosure of Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers are bound by confidentiality obligations.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or if we believe in good faith that such action is necessary to comply with a legal obligation or protect our rights or the safety of others.
With Your Consent: We may share your information with your consent or at your direction.
Data Security
We have implemented appropriate technical and organizational measures designed to protect the security of your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is entirely secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These may include:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Third-Party Links
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our service, prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us by mail:
Emirates Mobile Hub
25 Rigga Business Tower
Al Rigga Road, 12th Floor, Suite 1201
P.O. Box 17568
Dubai, Dubai Emirate
UAE